To adjust the picture quality of the live stream, please use the settings button on the lower right side of the video. (the highest quality is 1080p). Please allow 30 seconds for changes to take effect. The video quality will self adjust to deliver the best quality to you at your internet speed. If the quality is low despite adjusting it manually, it will be because of your slow internet speed. You can try moving closer to your router. If the video stops and starts repeatedly, try forcing the video to a lower quality setting (eg 360p or 240p) until it stabilises and then gradually increasing it again every 30 seconds over a few minutes. If you can not see the video at all, please check if your hospital allows you to connect to watch videos online. (some don't unless you ask)